TUIvillas.com
TUI Villas for holiday home owners

Do you have a holiday house or apartment yourself and want to increase your bookings? TUI Villas is part of the e-domizil group, one of the largest and most successful holiday home providers in Europe with an extensive network. We take care of the active marketing of your holiday home - without any risk for you as a host.
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Service and contact

Our customer service team is happy to help you with questions regarding accommodation, bookings or reservations:
 

E-mails and requests sent via the form are processed around the clock, even on weekends and on public holidays. 

Or call us on
+49.(0)211.668878830
Mon-Fri 8 a.m. to 5 p.m.,
Sat 8 a.m. to 12 a.m.
(Greenwich Mean Time)

We speak English.

Legal notice

atraveo GmbH

Peter-Müller-Str. 10
40468 Düsseldorf
Deutschland/Germany

Managing Director: Bahira Dakroury
Commercial registry: District court of Düsseldorf HRB 92762
VAT ID number: DE344802489

Contact

If you have any questions, our customer service will be happy to help:

customerservice@tuivillas.com

Phone: +49 (0)211 66 88 78 830 (Mo-Fr 9-17, Sa 9-13 CET)

Our customerservice cannot be reached by telephone on the following bank holidays:  Good Friday, Easter, 1 May, Pentecost, Ascension Day, Corpus Christi, 3 October, All Saints' Day, Christmas Eve, Christmas and New Year's Day. We can be reached from 8 a.m. to 12 a.m. (Greenwich Mean Time) on New Year's Eve.

 

For owners

You are renting out a holiday home or apartment by yourself and are interested in working together with TUIvillas.com? Then contact our owner service:

View owner page with registration form and login

ownerservice@atraveo.com

Phone: +49 (0)211 66 88 78 137 (Mo-Fr 9-18 CET)

Holiday-home agencies should please contact the Product Development department via produktpartner@atraveo.com.

 

For travel agencies

Travel agencies can make bookings via a special professional version of TUIvillas.com.

View the travel agency site with further information

partner@atraveo.com

Phone: +49 (0)211 66 88 78 108  (Mo-Fr 9-17 CET)

 

Consumer Dispute Resolution / OS Platform

The European Commission provides a platform (the OS platform) at http://ec.europa.eu/consumers/odr/ for users who reside in the EU and wish to settle disputes related to consumer law online. atraveo GmbH is not currently participating in an alternative - and for them, voluntary - dispute-resolution procedure. Therefore, the OS platform cannot be used by our customers. 

 

EU Digital Services Act

The average monthly number of active users of our service in the EU is 158,000.